Privacy Policy

Last updated: September 2026

1. About this Privacy Policy

Ozone International Limited (“Ozone”, “we”, “us” or “our”) operates the Ozone trade exchange and online marketplace in New Zealand.

We respect your privacy and are committed to protecting personal information entrusted to us.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:

• apply to join or become a member of Ozone;

• use the Ozone website, platform, marketplace or related services;

• buy, sell or trade goods or services through Ozone;

• communicate or otherwise interact with Ozone or other Ozone members through our services; or

• otherwise provide personal information to us.

This Privacy Policy should be read together with the Ozone Terms and Conditions and any other terms that apply to particular Ozone services.

We comply with the Privacy Act 2020 and the Information Privacy Principles contained in that Act, including the requirements applying to personal information collected directly or indirectly.

2. What is personal information?

“Personal information” has the meaning given to it under the Privacy Act 2020 and generally means information about an identifiable individual.

Although an Ozone membership may be held by a company, partnership, trust or other organisation, information relating to individual directors, owners, employees, representatives, guarantors, authorised users and contacts may constitute personal information.

3. What information we may collect

The personal information we collect will depend on how you interact with Ozone.

It may include:

Identity and contact information

• name;

• business or trading name;

• postal, residential and business address;

• email address;

• telephone and mobile numbers;

• date of birth where reasonably required;

• identification or verification information; and

• details of directors, owners, employees, representatives or authorised users associated with a member account.

Membership and account information

• Ozone membership details;

• usernames and account identifiers;

• account preferences;

• membership status;

• authorised users;

• account correspondence and notes;

• enquiries, complaints and support requests; and

• information necessary to administer your membership.

Business and marketplace information

• business descriptions and contact details;

• products and services offered;

• marketplace listings;

• pricing and availability;

• photographs, descriptions and other listing content;

• information you choose to make available to other Ozone members; and

• communications relating to marketplace activity.

Transaction information

Because Ozone operates a trade exchange, we may collect and maintain records relating to transactions conducted through the Ozone network, including:

• buyers and sellers involved in transactions;

• transaction dates and values;

• trade dollar amounts;

• goods or services purchased or supplied;

• transaction references;

• account balances;

• adjustments, reversals and disputes;

• invoices or supporting transaction information; and

• information required to maintain accurate member accounts and transaction records.

Payment and financial information

Where applicable, we may collect:

• billing details;

• payment status;

• bank account information;

• credit or debit card transaction information;

• records of cash fees payable to Ozone;

• outstanding amounts;

• payment history; and

• information reasonably required for credit control, debt recovery, fraud prevention or account administration.

Where payments are processed by a third-party payment provider, the provider may collect and process card or banking information directly. Ozone may not receive or retain complete card details.

Website and technical information

When you use our website or platform, we or our service providers may collect:

• IP address;

• browser and device information;

• operating system;

• login information;

• pages viewed;

• dates and times of visits;

• referring pages;

• website activity;

• cookies and similar technologies; and

• information relating to the performance, security and use of our systems.

4. How we collect personal information

We generally collect personal information directly from you when you:

• register or apply for Ozone membership;

• create or update an account;

• create a marketplace listing;

• enter into an Ozone transaction;

• make a payment;

• contact us;

• participate in a promotion, survey or event;

• communicate with our team; or

• otherwise use our website or services.

We may also collect personal information from other sources where permitted by law, including:

• another Ozone member involved in a transaction with you;

• a business, director, employee or representative associated with your membership;

• payment and financial service providers;

• identity verification or credit reporting providers where appropriate;

• professional advisers and service providers;

• publicly available sources;

• government or regulatory sources where permitted;

• business partners; and

• other third parties where you have authorised the collection or the law otherwise permits it.

Where we collect personal information about an individual from another source, we will comply with the notification requirements of the Privacy Act 2020, including Information Privacy Principle 3A, where applicable.

5. Why we collect and use personal information

We may collect and use personal information where reasonably necessary to operate Ozone and provide our services, including to:

• assess and process membership applications;

• establish and administer member accounts;

• verify identity and account information;

• operate the Ozone trade exchange;

• facilitate trading between members;

• record, process and reconcile transactions;

• maintain trade dollar balances and transaction histories;

• process membership and other cash fees;

• operate the Ozone marketplace;

• enable members to identify and communicate with potential trading partners;

• provide customer service and member support;

• communicate with members about their accounts or transactions;

• resolve transaction disputes and complaints;

• monitor and improve our services;

• develop new products, functionality and services;

• maintain the security and integrity of the Ozone platform;

• detect, investigate and prevent fraud, misuse or unlawful activity;

• manage credit control and recover amounts owing;

• maintain business, financial and taxation records;

• undertake analytics and business planning;

• market Ozone services where permitted;

• administer promotions, events or member communications;

• comply with our legal and regulatory obligations; and

• establish, exercise or defend legal claims.

We will not collect personal information merely because it may be useful in the future. We seek to collect information reasonably necessary for our legitimate business functions and services.

6. Information visible to other Ozone members

Ozone is a member-based trade exchange and marketplace. Certain information needs to be available to other members for the network to operate effectively.

Depending on your account settings and use of Ozone, other members may be able to see information such as:

• your business or trading name;

• business description;

• general business location;

• business contact information;

• products or services you offer;

• marketplace listings;

• photographs and listing information; and

• other information you choose to make available through the platform.

Members should not place sensitive personal information in publicly or member-visible fields unless it is necessary and appropriate to do so.

Information obtained through Ozone must not be harvested, misused or used for purposes unrelated to legitimate Ozone trading or other purposes permitted by our Terms and Conditions or applicable law.

7. Disclosure of personal information

We do not sell personal information as a commercial product.

However, we may disclose personal information where reasonably necessary for the operation of Ozone, where authorised by you, or where permitted or required by law.

Recipients may include:

• other Ozone members where necessary to facilitate trading or transactions;

• website hosting and technology providers;

• cloud storage and software providers;

• payment processors and financial service providers;

• accounting and bookkeeping providers;

• communications, email and messaging providers;

• analytics and website service providers;

• customer support providers;

• identity verification providers;

• credit reporting or credit management providers where appropriate;

• debt collection providers;

• insurers;

• auditors;

• lawyers, accountants and other professional advisers;

• contractors and consultants working for Ozone;

• government agencies, regulators, courts and law enforcement agencies where disclosure is permitted or required by law; and

• a purchaser, investor or successor organisation in connection with a proposed or completed sale, merger, restructuring or transfer of all or part of Ozone's business, subject to appropriate confidentiality and privacy safeguards.

We take reasonable steps to ensure that third parties handling personal information on our behalf use it only for legitimate purposes and protect it appropriately.

8. Credit, identity and fraud checks

Where reasonably necessary for membership, account management, credit control, fraud prevention or the protection of the Ozone network, we may verify information supplied to us.

This may include obtaining or verifying information through identity verification providers, credit reporting agencies, publicly available sources or other appropriate third parties, where permitted by law.

Where we undertake these activities, we will comply with applicable privacy laws and any relevant codes of practice.

9. Overseas storage and service providers

Some of the technology and service providers used by Ozone may store or process information outside New Zealand.

This may include cloud hosting, software, communications, analytics, payment or other technology providers.

Where personal information is disclosed to an overseas person or organisation, Ozone will take reasonable steps to comply with Information Privacy Principle 12 of the Privacy Act 2020, including ensuring that appropriate privacy safeguards are in place where required.

The location of our service providers may change from time to time as our technology and business systems evolve.

10. Cookies, analytics and similar technologies

Ozone may use cookies and similar technologies to:

• enable website and platform functionality;

• maintain secure login sessions;

• remember preferences;

• understand how our website and services are used;

• improve website performance;

• detect security issues;

• measure marketing effectiveness; and

• provide relevant communications or advertising.

Some cookies are necessary for the website or member platform to function correctly.

You can generally manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Ozone website or platform.

Third-party analytics or technology providers may also place or access cookies in accordance with their own privacy policies.

11. Marketing communications

We may use your contact information to communicate with you about:

• Ozone membership;

• new trading opportunities;

• member offers;

• marketplace activity;

• products and services;

• events;

• promotions;

• platform developments; and

• other Ozone news that may reasonably be relevant to members.

Electronic marketing communications will be sent in accordance with applicable New Zealand law, including the Unsolicited Electronic Messages Act 2007.

Where required, marketing communications will provide an appropriate method to unsubscribe.

Unsubscribing from marketing communications will not prevent us from sending service-related communications reasonably necessary to administer your membership, account, transactions or use of Ozone.

12. Security

We take reasonable steps to protect personal information against:

• loss;

• misuse;

• unauthorised access;

• unauthorised disclosure;

• alteration; and

• destruction.

Our safeguards may include administrative, technical and physical security measures, access controls, authentication, system monitoring, secure service providers, backups and staff or contractor confidentiality requirements, as appropriate.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Members are responsible for keeping their usernames, passwords and other account credentials confidential and should notify Ozone promptly if they suspect unauthorised access to their account.

13. Privacy breaches

Ozone maintains processes for responding to suspected or actual privacy breaches.

If a privacy breach occurs that has caused, or is likely to cause, serious harm to affected individuals, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020, subject to any applicable statutory exceptions.

We may also take other steps that we consider reasonably necessary to contain, investigate and remediate a privacy or security incident.

14. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

The period for which information is retained may depend on factors including:

• the duration of your Ozone membership;

• transaction and account history;

• accounting, taxation and financial record requirements;

• contractual obligations;

• disputes or potential legal claims;

• fraud and security considerations; and

• other legal or regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it.

Closure or termination of an Ozone account does not necessarily mean that all information relating to the account will immediately be deleted.

15. Accuracy of information

We take reasonable steps to ensure that personal information we use is accurate, up to date, complete, relevant and not misleading.

Members are responsible for keeping their account and contact information reasonably current.

If you believe information we hold about you is incorrect, you may ask us to correct it.

16. Accessing and correcting your personal information

Subject to the Privacy Act 2020, you have the right to request access to personal information that Ozone holds about you and to request correction of that information.

You may contact our Privacy Officer to make an access or correction request.

We may need to verify your identity before providing information or making a requested correction.

There may be limited circumstances under the Privacy Act in which we are permitted to refuse or limit access. If this applies, we will respond in accordance with our legal obligations.

If we do not make a correction you request, you may be entitled to ask us to attach a statement of correction to the information.

17. Third-party websites and services

The Ozone website or marketplace may contain links to websites, platforms or services operated by third parties.

Ozone is not responsible for the privacy practices of independent third parties.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information to it.

18. Children

Ozone is a business-focused trade exchange and its membership and services are not intended for use by children.

We do not knowingly seek to collect personal information from children for the purpose of establishing Ozone membership.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services or technology;

• changes to our business operations;

• changes in legal or regulatory requirements; or

• improvements to our privacy practices.

The current version will be published on the Ozone website and will show the date it was last updated.

Where a change is material and it is reasonable and appropriate to do so, we may also notify members through the website, platform, email or another appropriate communication channel.

20. Privacy Officer and Contact Details

Ozone has a Privacy Officer responsible for overseeing our compliance with the Privacy Act 2020 and handling privacy enquiries, access and correction requests, and privacy complaints.

Ozone Privacy Officer

Ozone International Limited
Email: privacy@ozone.net.nz
New Zealand
Website: www.privacy.org.nz

If you contact us about a privacy matter, please provide sufficient information for us to understand and respond to your request. We may need to verify your identity before providing access to personal information or actioning certain requests.

21. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact the Ozone Privacy Officer first so that we have an opportunity to investigate and respond.

Email: privacy@ozone.net.nz

If you are not satisfied with our response, you may make a complaint to the:

Office of the Privacy Commissioner

22. Governing Privacy Law

This Privacy Policy is intended to operate consistently with the Privacy Act 2020, the applicable Information Privacy Principles and other applicable New Zealand privacy and data protection requirements.

Nothing in this Privacy Policy limits any rights or protections you have under applicable law.

Last updated: September 2026