Effective date: 24 September 2026
Last updated: 24 September 2026
These Terms and Conditions (“Terms”) govern membership of and participation in the Ozone barter exchange and use of the Ozone website, marketplace, platform and related services.
By applying for or maintaining an Ozone Account, selecting a membership plan, accessing or using Ozone, or authorising a Transaction through Ozone, you agree to be bound by these Terms.
If you register or use Ozone on behalf of a company, partnership, trust or other organisation, you confirm that you have authority to bind that organisation to these Terms.
1. Ozone
Ozone operates a New Zealand barter exchange and online marketplace through which Members may offer, acquire and exchange goods and services and record the value of Transactions using Ozone Currency.
Ozone provides the marketplace, Account, transaction-recording and related facilities that enable Members to trade with one another.
Except where Ozone is expressly identified as the buyer or seller in a particular Transaction, Ozone is not a party to a Transaction between Members and does not act as the buyer, seller, supplier, manufacturer, distributor or agent of goods or services supplied by a Member.
2. Definitions
In these Terms:
Account means an account maintained by Ozone for a Member.
All Access Pass means Ozone's paid membership plan.
Buyer means a Member acquiring goods or services in a Transaction.
Credit Limit means any limit approved by Ozone that permits a Member's Account to have a Negative Balance.
Free Membership means Ozone's free membership plan.
Member means a person or entity accepted as a member of Ozone.
Negative Balance means an Account balance below zero Ozone Currency.
Ozone, we, us and our mean the entity operating the Ozone barter exchange and the website at ozone.net.nz.
Ozone Currency means the accounting unit used by Ozone to record barter value between Members.
Platform means Ozone's website, marketplace, Account facilities, software and related services.
Positive Balance means an Account balance greater than zero Ozone Currency.
Seller means a Member supplying goods or services in a Transaction.
Transaction means a transaction between Members involving goods or services and recorded through Ozone.
3. Membership
To become and remain a Member, you must:
be at least 18 years old if registering as an individual;
have legal capacity and authority to enter into these Terms;
provide information that is accurate, complete and current;
satisfy any reasonable identity, business, credit or Account verification requirements requested by Ozone;
comply with these Terms and applicable law; and
maintain current contact and business information.
Ozone may accept or decline a membership application where reasonably necessary to protect the operation, security, integrity or legitimate commercial interests of Ozone and its Members.
Membership and Accounts may not be sold, assigned or transferred without Ozone's prior written consent.
4. Membership Plans and Fees
Ozone currently offers the following membership options.
Free Membership
NZ$0
The features and limitations applying to Free Membership are described on the Ozone website.
All Access Pass
NZ$29.95 plus GST per month.
At the New Zealand GST rate applying at the date of these Terms, this is NZ$34.44 including GST per month.
The features applying to the All Access Pass are described on the Ozone website.
Unless expressly stated otherwise, Ozone does not charge transaction fees on Member-to-Member Transactions.
Paid membership fees are payable in New Zealand dollars.
If you subscribe to a recurring paid membership, you authorise Ozone and its payment service provider to charge the applicable membership fee to your nominated payment method until you cancel that membership.
If a payment fails or is dishonoured, Ozone may suspend paid membership features until payment is received.
Ozone may change its membership plans, features or fees in accordance with section 32.
5. Ozone Currency
Ozone Currency is an accounting unit used within the Ozone exchange to record barter value between Members.
For Ozone's accounting and settlement purposes, one Ozone Currency unit is equivalent to one New Zealand dollar of recorded trade value.
Ozone Currency:
is not New Zealand legal tender;
is not a bank deposit;
is not cryptocurrency;
is not a security, investment product or financial product issued by Ozone;
does not earn interest;
is not guaranteed by Ozone, a bank or the New Zealand Government; and
may only be used in accordance with these Terms.
Ozone Currency must not be represented as cash or exchanged between Members for New Zealand dollars except where expressly permitted by Ozone.
6. Positive Balances
A Positive Balance represents a Member's ability, subject to these Terms and marketplace availability, to acquire goods and services offered by other Members in exchange for Ozone Currency.
A Positive Balance does not constitute money held on deposit or a debt payable by Ozone to the Member.
Ozone has no obligation to redeem, convert or exchange a Positive Balance for New Zealand dollars.
Ozone does not guarantee:
the availability of any particular goods or services;
the number or identity of Members participating in the exchange;
the value at which a Member may be able to transact; or
that a Member will be able to use a Positive Balance within any particular period.
7. Member-to-Member Transactions
Members transact with one another as principals on their own account.
Before entering into a Transaction, the Buyer and Seller are responsible for agreeing all material terms, including:
the goods or services being supplied;
the price;
the amount payable in Ozone Currency;
any amount payable in New Zealand dollars;
GST treatment where applicable;
delivery, collection or performance arrangements; and
any warranties, conditions or other commercial terms.
Once a Transaction has been properly authorised and recorded, Ozone will debit the agreed Ozone Currency amount from the Buyer's Account and credit it to the Seller's Account.
The existence of an Ozone Account or listing does not constitute an endorsement, accreditation or guarantee of a Member by Ozone.
8. Transaction Authorisation
Members must use the transaction procedures made available or approved by Ozone.
A Transaction will be treated as authorised where it is initiated or confirmed:
through the Member's Account;
by an authorised user of that Account; or
through another method accepted by Ozone.
A Member is responsible for Transactions properly authorised through its Account by the Member or its authorised users.
Members must not create or authorise fictitious, fraudulent or sham Transactions or Transactions intended primarily to manipulate Ozone Currency balances.
Ozone may refuse, delay, investigate, cancel or reverse a Transaction where Ozone reasonably believes this is necessary because of fraud, mistake, unauthorised activity, insufficient available balance or Credit Limit, breach of these Terms, or a legal or regulatory requirement.
9. Account Records and Disputes
Ozone will maintain electronic records of Transactions processed through the Platform.
Members are responsible for regularly reviewing their Account and transaction history.
A Member must notify Ozone promptly after becoming aware of an apparent error, unauthorised Transaction or discrepancy.
Members should raise Account discrepancies within 30 days after the relevant Transaction or Account record becomes available.
Ozone may investigate a disputed entry and make reasonable corrections where there is evidence of error, fraud, unauthorised activity, an agreed Transaction reversal or another proper basis for adjustment.
Ozone's electronic records are evidence of Account activity, subject to any demonstrated error.
10. Member Pricing
Members determine their own prices and remain responsible for complying with applicable pricing and consumer laws.
A Member must not materially increase or inflate a price merely because another Member proposes to pay using Ozone Currency.
Where substantially the same goods or services are ordinarily supplied for New Zealand dollars, the Ozone Currency price must be commercially reasonable relative to the Member's normal selling price, taking into account genuine differences in quantity, timing, delivery, availability and other commercial terms.
Any required New Zealand dollar component must be clearly disclosed before the Transaction is agreed.
Ozone may investigate and, where reasonably necessary, restrict listings or trading practices that appear misleading, deceptive, artificial, abusive or materially detrimental to the integrity of the exchange.
11. Credit Limits
Ozone may, in its discretion, approve a Credit Limit permitting a Member to incur a Negative Balance.
A Credit Limit is a trading facility within the Ozone exchange. It is not a loan of New Zealand dollars.
When determining, reviewing or continuing a Credit Limit, Ozone may consider:
the Member's financial position;
trading and payment history;
length and nature of business operations;
goods and services available from the Member;
the Member's ability to generate Ozone Currency sales;
credit information lawfully obtained by Ozone; and
other matters reasonably relevant to credit risk.
Ozone may reasonably review, reduce, suspend or withdraw a Credit Limit.
Ozone may require security, a director's or other personal guarantee, or other reasonable assurance as a condition of granting or maintaining a Credit Limit. Any such guarantee or security may be documented separately.
A Member must not knowingly exceed its Credit Limit.
12. Negative Balances
A Negative Balance represents a liability of the Member to the Ozone exchange.
A Member with a Negative Balance is required to discharge that liability by supplying goods or services to other Members and receiving Ozone Currency in payment, thereby restoring the Account towards zero.
The Member must make reasonable commercial efforts to reduce the Negative Balance.
While an Account has a Negative Balance, the Member must not, without genuine commercial justification:
refuse legitimate Ozone Currency business it would ordinarily be capable of supplying;
materially restrict goods or services available to Ozone Members for the purpose of avoiding repayment;
impose artificial Ozone Currency surcharges;
divert Ozone Members into cash-only transactions for the purpose of avoiding repayment; or
otherwise act primarily to defeat or frustrate repayment of the Negative Balance.
Ozone may restrict further purchasing, reduce or withdraw a Credit Limit, or require reasonable additional selling activity where a Negative Balance is material, prolonged or presents an increased credit risk.
Where a Negative Balance becomes payable under these Terms and has not been discharged through trading, the Member must pay Ozone the outstanding amount in New Zealand dollars calculated on the basis that one Ozone Currency unit equals one New Zealand dollar.
13. Member Obligations
Each Member must:
act honestly and in good faith;
provide accurate Account, business and listing information;
honour properly authorised Transactions;
provide goods and services as represented;
comply with applicable laws and regulatory requirements;
maintain all required licences, registrations and approvals;
deal reasonably with other Members;
protect Account credentials;
maintain current contact information; and
promptly report suspected fraud, unauthorised access or security incidents.
14. Authorised Users
A business Member may authorise employees, officers or other persons to use its Account.
The Member is responsible for managing those permissions and for Transactions properly authorised by those persons while they remain authorised.
The Member must promptly remove access when a person ceases to be authorised.
15. Prohibited Conduct
A Member must not use Ozone to:
offer, acquire or facilitate unlawful goods or services;
make false, misleading, deceptive or unsubstantiated representations;
impersonate another person or organisation;
create fictitious Transactions;
manipulate Account balances;
commit or facilitate fraud, money laundering or other unlawful conduct;
infringe intellectual property or other legal rights;
introduce malicious software;
interfere with Ozone's systems or security;
obtain unauthorised access to an Account or system;
unlawfully collect or misuse personal information;
send unlawful unsolicited electronic communications;
threaten, harass or abuse another person; or
engage in conduct materially detrimental to Ozone, its Members or the integrity of the exchange.
Ozone may remove listings, content or access where reasonably necessary to enforce these Terms, comply with law, protect Members or maintain the integrity of the Platform.
16. Responsibility for Goods and Services
The Seller is responsible for:
the accuracy of its listings and representations;
having legal authority to supply the goods or services;
quality, condition, safety and legality;
completing the Transaction;
delivery or performance;
applicable warranties and guarantees;
invoices and taxable supply information; and
compliance with applicable laws and professional or industry requirements.
The Buyer is responsible for making appropriate enquiries and satisfying itself as to the suitability of a Transaction before proceeding.
Ozone does not become the supplier of goods or services merely because the Transaction is facilitated or recorded through Ozone.
17. Cancellations, Refunds and Member Disputes
Cancellations, refunds, returns, warranty claims and disputes relating to Member-supplied goods or services are primarily matters between the Buyer and Seller.
Members must make reasonable efforts to resolve disputes directly and in good faith.
Where both Members agree to reverse or adjust a Transaction, Ozone may make corresponding Account adjustments.
Ozone may assist Members with communication or dispute resolution but is not obliged to act as an arbitrator or determine the merits of a dispute.
Ozone may correct or reverse an Account entry where reasonably satisfied that there has been fraud, mistake, unauthorised activity, an agreed reversal or another proper basis for correction.
18. GST and Tax
Barter Transactions may have GST, income tax and other taxation consequences.
Each Member is solely responsible for:
determining its taxation obligations;
GST registration where required;
correctly accounting for GST and other taxes;
determining appropriate taxable values;
maintaining required records; and
providing invoices or taxable supply information where required.
Using Ozone Currency does not remove or replace a Member's taxation obligations.
Ozone may provide transaction statements and Account records, but these do not constitute tax, accounting or legal advice.
Members should obtain independent professional advice where required.
Ozone may disclose information to Inland Revenue or another competent authority where required or permitted by law.
19. Consumer and Business Law
Members must comply with applicable New Zealand law, including the Fair Trading Act 1986 and Consumer Guarantees Act 1993 where applicable.
Nothing in these Terms excludes, restricts or modifies any statutory right, guarantee, remedy or liability where doing so would be unlawful.
Where goods or services are acquired by a consumer, applicable consumer protections continue to apply.
Where parties to a Transaction are both in trade, they may separately agree to contract out of statutory provisions only to the extent permitted by New Zealand law and where all statutory requirements are satisfied.
Ozone does not determine whether a particular Member-to-Member Transaction satisfies those requirements.
20. Account Security
Members must take reasonable steps to secure their Accounts, passwords and access credentials.
A Member must notify Ozone promptly of suspected:
unauthorised access;
compromised credentials;
fraudulent or unauthorised Transactions; or
other material security incidents.
Ozone may temporarily restrict an Account while investigating suspected fraud, unauthorised activity or security concerns.
21. Privacy
Ozone collects, uses, stores and discloses personal information in accordance with its Privacy Policy and applicable New Zealand privacy law.
Information may be shared with other Members where reasonably necessary to enable marketplace activity or Transactions.
Ozone may use third-party service providers for functions including hosting, communications, analytics, payment processing and operation of the Platform.
Members must comply with applicable privacy law when using personal information obtained through Ozone.
Ozone's Privacy Policy forms part of the contractual framework governing use of Ozone and should be read together with these Terms.
22. Electronic Communications
Members agree that Ozone may provide notices and communications electronically, including by email, Account notification or other electronic means.
Members are responsible for keeping their contact information current.
Electronic acceptance and communications will have the effect provided by applicable New Zealand law.
Marketing communications will be sent and managed in accordance with applicable law.
23. Intellectual Property
Ozone owns or is licensed to use the intellectual property associated with the Platform, including its software, branding, designs, databases and website content, excluding Member or third-party content.
Members must not unlawfully copy, reproduce, modify, distribute, reverse engineer or commercially exploit Ozone intellectual property.
Members retain ownership of content they provide to Ozone.
By submitting listings, photographs, descriptions or other content, the Member grants Ozone a non-exclusive, royalty-free licence to use, reproduce, display, adapt and distribute that content to the extent reasonably necessary to operate, improve and promote Ozone and the Member's listings.
The Member warrants that it has the right to provide and license that content.
24. Platform Availability
Ozone will use reasonable efforts to provide a reliable Platform but does not guarantee uninterrupted, continuous or error-free availability.
Ozone may undertake maintenance, upgrades, security work and other changes.
Ozone may add, modify or discontinue features for legitimate operational, commercial, legal or security reasons.
Where practicable, Ozone will provide reasonable notice if a material change adversely affects an existing paid membership.
25. Suspension and Restriction
Ozone may suspend, restrict or impose reasonable conditions on an Account where Ozone reasonably believes this is necessary because of:
suspected fraud or unlawful activity;
a material or repeated breach of these Terms;
unpaid membership fees;
payment disputes or chargebacks;
misuse of Ozone Currency;
exceeding a Credit Limit;
failure to make reasonable progress towards reducing a Negative Balance;
insolvency or material credit risk;
security concerns;
conduct materially detrimental to Ozone or other Members;
legal or regulatory requirements; or
a reasonable need to protect the Platform or exchange.
Where appropriate, Ozone will provide the Member with a reasonable opportunity to remedy the issue.
Ozone may act immediately where reasonably necessary to prevent fraud, loss, security threats or unlawful conduct.
26. Insolvency or Cessation of Business
A Member must promptly notify Ozone if it:
ceases or proposes to cease trading;
becomes unable to pay its debts when due;
enters liquidation, receivership, voluntary administration or bankruptcy;
enters an arrangement with creditors; or
experiences another event materially affecting its ability to meet its obligations to Ozone.
Ozone may immediately suspend purchasing privileges and any Credit Limit following such an event.
Negative Balances and other amounts properly owing remain subject to these Terms and applicable insolvency law.
27. Cancellation of Paid Membership
A Member may cancel a recurring paid membership through available Account facilities or by contacting Ozone.
Cancellation prevents future renewals but does not automatically close the Member's Ozone Account.
Unless required by law or expressly agreed otherwise, fees already paid for a current billing period are not refundable solely because the Member cancels during that period.
Cancellation does not extinguish:
completed Transactions;
outstanding New Zealand dollar amounts;
Negative Balances;
disputes;
liabilities; or
other obligations accrued before cancellation.
28. Closing an Account With a Positive Balance
A Member wishing to close an Account that has a Positive Balance should use reasonable efforts to spend that balance through the exchange before final closure.
Ozone may provide a reasonable final trading period during which the Member may continue purchasing goods and services using the Positive Balance.
A Positive Balance is not redeemable from Ozone for New Zealand dollars.
Ozone does not guarantee that sufficient goods or services will be available to enable a Member to use all or any particular part of its Positive Balance.
29. Negative Balance on Termination or Closure
Termination, cancellation, suspension or closure of membership does not extinguish a Negative Balance.
If an Account has a Negative Balance when membership ends, the Member will have 30 days from the effective date of termination or closure to restore the Account to zero by supplying goods or services to other Ozone Members.
During that 30-day trade-out period:
the Member may continue selling approved goods and services for Ozone Currency;
Ozone may prevent the Member from making further purchases using Ozone Currency;
the Member must continue to make suitable goods or services reasonably available to other Members; and
the Member must reasonably cooperate with Ozone in reducing the outstanding balance.
If the Negative Balance has not been eliminated by the end of the 30-day period, the remaining Negative Balance becomes immediately due and payable to Ozone in New Zealand dollars, calculated on the basis that one Ozone Currency unit equals one New Zealand dollar.
Ozone may recover that amount as a debt due and payable.
Ozone may agree in writing to extend the trade-out period or approve another repayment arrangement. Any extension or arrangement does not waive Ozone's underlying rights unless expressly stated in writing.
The Member is responsible for reasonable external debt collection and legal costs actually incurred by Ozone in recovering an overdue amount, to the extent permitted by law.
This section survives termination, cancellation, suspension and Account closure.
30. Ozone's Role and Limitation of Liability
Members acknowledge that Ozone provides a barter exchange and marketplace and that Member-to-Member Transactions involve ordinary commercial risks.
Members are responsible for undertaking appropriate enquiries and due diligence before entering into Transactions.
Except where Ozone is expressly the supplier, and to the maximum extent permitted by law, Ozone is not responsible for:
ownership, title, description, legality, safety, quality, quantity, condition, fitness or value of Member-supplied goods or services;
prices or other commercial terms agreed between Members;
delivery, performance or non-performance;
representations made by Members;
a Member's financial position, solvency, qualifications, licensing or ability to perform;
another Member's compliance with law;
availability of particular goods or services;
a Member's ability to spend a Positive Balance;
any particular trading volume, turnover, profit, saving or commercial result; or
acts or omissions of Members or other third parties.
To the maximum extent permitted by law, Ozone is not liable for indirect, consequential, incidental or special loss or for loss of profit, revenue, opportunity, anticipated savings, goodwill or data arising out of membership, use of the Platform or a Member-to-Member Transaction.
Where Ozone is legally liable to a Member and that liability may lawfully be limited, Ozone's total aggregate liability arising out of or in connection with the Ozone service will not exceed the total New Zealand dollar membership fees actually paid by that Member to Ozone during the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes, restricts or limits any liability that cannot lawfully be excluded, restricted or limited.
31. Member Indemnity
To the maximum extent permitted by law, each Member indemnifies Ozone and its directors, officers, employees and contractors against reasonable losses, liabilities, claims, damages and costs arising directly from:
goods or services supplied or purportedly supplied by that Member;
a Transaction entered into by that Member;
a material breach of these Terms by that Member;
fraud, unlawful conduct, wilful misconduct or negligence by that Member;
misleading or deceptive information or representations made by that Member; or
infringement by that Member of another person's intellectual property, privacy or other legal rights.
The indemnity does not apply to the extent that the relevant loss was caused or contributed to by Ozone's own negligence, breach of these Terms, fraud, wilful misconduct or unlawful conduct.
This section survives termination of membership.
32. Changes to Terms, Plans and Fees
Ozone may amend these Terms, membership plans, features or fees where reasonably necessary to reflect changes in law, the Platform, security requirements, operating costs or Ozone's business model.
Ozone will provide reasonable advance notice of material changes affecting existing Members.
If Ozone changes the recurring price of an existing paid membership, the new price will apply only from a future billing period after reasonable notice.
A Member who does not wish to accept a material change may cancel the affected paid membership before the change takes effect, subject to satisfying existing obligations.
The current version of these Terms and its effective date will be published on the Ozone website.
33. No Guarantee of Trading Results
Ozone does not guarantee:
any minimum level of sales or purchases;
that another Member will purchase a Member's goods or services;
availability of particular goods or services;
that a Positive Balance can be spent within a particular period;
any particular profit, saving or financial benefit; or
any particular trading or commercial outcome.
Participation in Ozone is a commercial decision made independently by each Member.
34. No Professional Advice
Unless expressly agreed otherwise in writing, information provided by Ozone concerning the exchange and its operation is general information and does not constitute financial, investment, accounting, taxation or legal advice.
Members should obtain independent professional advice appropriate to their circumstances.
35. Force Majeure
Ozone will not be liable for a delay or failure to perform an obligation to the extent caused by circumstances beyond its reasonable control, including natural disasters, significant power or telecommunications failures, government action, war, civil disturbance, industrial action or failure of critical third-party infrastructure.
This section does not exclude obligations or liabilities that cannot lawfully be excluded.
36. Complaints
A Member with a complaint concerning Ozone should contact Ozone using the contact details published on the website.
Ozone will endeavour to acknowledge and address complaints within a reasonable period.
Complaints concerning goods or services supplied by another Member should ordinarily be raised with that Member first.
Nothing in these Terms prevents a Member from exercising statutory rights or referring a matter to an appropriate court, tribunal, regulator or dispute-resolution body.
37. Debt Recovery
Where an amount is properly due and payable to Ozone and remains unpaid, Ozone may take reasonable recovery action.
Ozone may refer an overdue amount to a debt collection agency or commence legal proceedings.
The Member is responsible for Ozone's reasonable external collection and legal costs actually incurred in recovering an overdue amount, to the extent permitted by law.
38. Assignment
A Member may not assign or transfer its membership, Account, Credit Limit or rights under these Terms without Ozone's prior written consent.
Ozone may assign or transfer its rights and obligations as part of a genuine sale, merger, restructuring or transfer of the Ozone business, provided that doing so does not unlawfully reduce Members' rights.
39. Notices
A notice from Ozone may be given to a Member using the most recent email address or other electronic contact details recorded in the Member's Account, or through a notification within the Platform.
A Member is responsible for keeping its contact information current.
A notice will be treated as received in accordance with applicable New Zealand law.
40. Survival
Provisions that by their nature are intended to continue after membership ends survive termination, including provisions concerning:
outstanding Transactions;
Negative Balances;
payment obligations;
debt recovery;
intellectual property;
liability;
indemnities; and
disputes.
41. Severability
If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable or, where modification is not possible, severed.
The remaining provisions continue in effect.
42. No Waiver
A failure or delay by Ozone to exercise a right or remedy does not constitute a waiver of that right or remedy.
A waiver on one occasion does not constitute a continuing waiver.
43. Entire Agreement
These Terms, Ozone's Privacy Policy and any separate written terms expressly applicable to a membership plan, Credit Limit, guarantee or other Ozone service constitute the agreement between Ozone and the Member concerning participation in Ozone.
Nothing in this section excludes liability for representations, conduct or statutory rights where exclusion is prohibited by law.
44. Governing Law and Jurisdiction
These Terms are governed by the laws of New Zealand.
Ozone and each Member submit to the jurisdiction of the New Zealand courts and tribunals, subject to any statutory right concerning jurisdiction or dispute resolution that cannot lawfully be excluded.
45. Contact Ozone
Questions about these Terms, membership, Transactions or an Account may be submitted using the contact details published at:
IMPORTANT INFORMATION ABOUT OZONE CURRENCY
Ozone is a barter exchange and marketplace.
Ozone Currency is an accounting unit used to record barter value between Members. It is not New Zealand legal tender, a bank deposit, cryptocurrency or an investment product.
A Positive Balance enables a Member, subject to these Terms and marketplace availability, to acquire goods and services from other Members. It is not a cash debt owed by Ozone and cannot be redeemed from Ozone for New Zealand dollars.
A Negative Balance represents a liability of the Member to the Ozone exchange. The Member is required to repay that liability through sales of goods or services within Ozone. Where a Negative Balance becomes payable under these Terms and is not discharged through trading, the outstanding amount may become payable in New Zealand dollars.
Members remain responsible for the commercial, legal, GST and taxation consequences of their own Transactions.